Can I have engineer visit and setup it? Thanks. Teki Screwfix Select. There are 10 types of people: those who. Gary71. I recently got Virgin broadband installed. The new fibre phone line is designed to work with the same phones as the old copper line. We would like to show you a description here but the site won’t allow us. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 01/09/14 - 13:14 #2. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. My issue is the small wire is attached to the fibre and held there wit. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. . Browse Virgin Media Virgin Media Community. Solved no virgin media wall socket at installation community 4832746. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Stay safe online. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3) get VM to fit a new box for you. Switching from Virgin? If you're switching from Virgin. Extend your wired Internet access to any room in your house using your existing electrical wiring. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Call the pre-installation and delivery team on 0800 052 1734. So, a 50 minute broadband, TV and phone. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I need to arrange an appointment with an engineer. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Options. Pop the power cable into a nearby plug socket, and turn it on. RedTomato said: I removed my Virgin cable about a month ago. . Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Joining in Options. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Explain what needs to be done and book an engineer visit. Then Cables Run From There To The. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. What confuses some people is the push-on connector provided. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. The phone number doesn't connect you. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Please help. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. 13-12-2021 15:21. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. No Virgin Media Wall socket . Guaranteed High quality components and installation. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. It is surface clipped usually. I am going to cancel. 100. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. 1. Various cable mediums are used in modern systems to transmit data. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. If it’s not a technical issue you need help with then we’re here to support you on. Actually it is not a box it is just a cover to cover up the splitter behind it. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Networking and WiFi. Socket should be on the underside. 2. We have a virgin media wall socket. If you do have a socket you can post a photo here. on 21-03-2023 18:43. Broadband and TV deals. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. See this. Installing and configuring your kitSame thing happened, and on all the wall phone points. We have tried plugging it into the only box we found it would fit but no luck. Hi Virgin Media Team, Hope you are well. Indeed, I just took further photos which may help illustrating. The wall box may be branded with the logos of an old cable TV company (not VM). Rob. Back a step. . Tudor. Any extension that you create after the main socket is your responsibility. Manage Your Account. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Turn on your TV and get connected. We have tried plugging it into the only box we found it would fit but no luck. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. Would I be able. Or you may be quicker than average! You won’t be involved the whole time. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. QuickStart, set up and connections. I am so sorry to hear that you seem to be missing a wall socket in the home. But I have no Virgin Media Wall socket in my house. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. Turn on and start the hub. They'll then install a fibre socket inside. I was told when purchasing the broadband package that fi. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. Thank you for your post and welcome to the community. Browse Virgin Media Virgin Media Community. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can only find the TV socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Options. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Manage Your Account. Used to be down on Fort Street for decades. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. . Tuning in. #12. 95 when taken with an 18-month contract on the line rental, which costs from £17. Save £105. There are 10 types of people: those. My Virgin Media App. 1 [or 192. Switched On. pdf (virginmedia. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 23/04/17 - 06:45 #6. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. That is a rooftop aerial outlet for Freeview TV. 3 weeks ago. com. Jan 14, 2022. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. All the apps will work, and you can watch your recordings - your mini box connects to the main box. D01 C9W8. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No vm wall socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Another option might include. The box and cables may have been removed by the previous occupiers. 168. In response to Jonny-M. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. • Take the red-banded end of the isolator cable and push it. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 01-02-2023 10:59 - edited 01-02-2023 11:00. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. . Virgin media wall socket for broadband is not what js shown on the installation guide. 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have the new one as. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. I recently got Virgin broadband installed. 0 Kudos Reply. 4 weeks ago. We all know and love the internet and TV services that can enter our homes through entry points. No wall socket to connect. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I am then unable to sign in to my account as I do not have my account information. Direct Save Telecom. The box and cables may have been removed by the previous occupiers. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Push the red label end of the white cable, into the wall socket. I have checked outside and there is a brown box shared with the neighbour. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. #2. Thank you very much 🙂. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I don't have a virgin media wall socket and this is stressing me out. Hi! New to the UK and just moved into our first home here. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Plug the cables into the Hub. We have a TV and broadband but no landline required. You can also check for a loose cable as not all properties have a socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Connect the Hub’s power cable with the blue tab. Virgin Media; My Virgin Media; Shop;. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I'm trying to set up my Virgin Media broadband. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Also available from the likes of Screwfix, Homebase, Toolstation etc. 168. which will give you a general idea of VM fixtures and fittings. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. . Placed an order and the lady said we were eligible for quick start self installation. . However the wall. All. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. called the delivery team and they managed to book a technician for me. 2. There should then be. Just had self installation delivered, have no wall socket just two cables from the wall. on 01-02-2023 14:26. Virgin Media; My Virgin Media; Shop;. on 03-12-2022 10:11. Plug into the Hub . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. . The cable could be hidden within, or behind, furniture. Don’t plug the power cable into a plug socket yet. on 15-11-2022 18:53. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. The wall box may be branded with the logos of an old cable TV company (not VM). I can’t take it off by myself so I called 0800 953 9500. Socket should be on the underside. See where this Helpful Answer was posted. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The engineer will bring everything needed to install your Virgin Media services on your chosen day. 0 Kudos Share. Vonage 2nd line. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Push the white cable with the black label into the Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It's obviously missing a case/cover and looks quite old. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Broadband and phone deals. It's obviously missing a case/cover and looks quite old. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. To be able to receive an E-bill, you need to provide us with a valid e-mail address. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Options. All Rights ReservedNo setup fee. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Jan 14, 2022. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Hello, my isolator cable does not fit into the virgin media wall socket. I have signed up as a new user for Virgin Fibre. Call the Pre-installation and delivery team on 0800 052 1734. D01 C9W8. Local. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. All the wall sockets I can see are for BT. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Security matters. Surly there has been a connection previously otherwise we wouldn't have bee. And you’re. Mark as. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). There are two options for to your TV. Next, connect the power cable. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Chris. Options. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. which will give you a general idea of VM fixtures and fittings. Chris. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. James-30 wrote: ». We would like to show you a description here but the site won’t allow us. Just push to fit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. The socket will have a Virgin Media logo on it and the port is at the bottom. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. We have tried plugging it into the only box we found it would fit but no luck. Options. Almost done. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Virgin media wall socket for broadband is not what js shown on the installation guide. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 05-04-2023 09:20. on 12-01-2023 21:04. The answer is yes. If I couldn't get the proper wall socket, the internet is not going to be set up su. We would like to show you a description here but the site won’t allow us. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. But I have actually managed to get through to the technical team over chat. on 15-02-2022 10:03. Openreach would normally use the existing route that your telephone line would take. QuickStart self-install pack delivery delayed by over 1 month. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Browse. However, I do not have any of the specified wall sockets available. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You can also identify a split socket looking at the side. I have received my quick start-up kit. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Rob. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Various cable mediums are used in modern systems to transmit data. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Options. Browse Virgin Media Virgin Media Community. All. on 31-12-2021 10:47. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I am going to send you a private message. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Download it now and enjoy the. My broadband and stream box just arrived. However the wall socket doesn’t have the correct connection for the cable with the hub. Call the Pre-installation and delivery team on 0800 052 1734. #1. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Plug the cables into the Hub. on 06-03-2023 09:36. This hole will typically be up to 1cm in diameter and often positioned near your front door. Sometimes there is no wall box, just a trailing cable. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. This promotion means you won’t pay the usual setup fee of £35. Plug into the Virgin Media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. I don't longer work there. 0 Kudos. Try the automated service status number 0800 561 0061 to check for any faults in your area.